General Terms and Conditions for Partners

Updated on 01.09.2025 — Effective from 01.09.2025

1. FoodRaccoon General Terms and Conditions (T&C) for Partner Restaurants

2. Welcome to FoodRaccoon! These FoodRaccoon Restaurant Usage Terms ("Terms") are part of the order form and the agreement for the restaurant (the "Order Form"). These Terms and the Order Form govern your use of and access to our websites, applications, products, and services. The services are provided by Raccoon Services UG (haftungsbeschränkt) ("FoodRaccoon"). In the event of a conflict between the Partner Terms and these Terms, these Terms shall prevail.

3. Restaurant Services Restaurant Responsibilities: You agree to make meals, food, and beverages from the restaurant available for pickup at the restaurant through the FoodRaccoon App (FoodRaccoon Service) and to comply with all applicable laws, rules, regulations, and standards regarding the preparation, marketing, and sale of food. You bear sole responsibility for the safe preparation and quality of all meals.

Meal Pricing: You are responsible for determining and setting the retail price for all meals (the "Retail Price"), but you agree not to set the Retail Price higher than the amount you charge for similar meals in the restaurant.

Payment: In consideration for the FoodRaccoon Service, FoodRaccoon will charge you all commission fees listed in the Order Form. FoodRaccoon reserves the right to unilaterally change the commission fee. The increase takes effect after written notice to the partner restaurant's registered email address within 4 weeks, with a special termination right during this period.

4. Use of Our Services You may only use our services in accordance with these Terms and within the legal provisions. Our services are not currently designed for use outside of Germany.

Intellectual Property: The services are protected by copyright, trademarks, trade secrets, and other German and foreign laws. You agree to grant FoodRaccoon a non-exclusive, worldwide, royalty-free, transferable, and revocable license to use trademarks, service marks, trade names, meal descriptions, logos, designs, and other designations.

5. FoodRaccoon Account You need a FoodRaccoon account to use our services. To protect your FoodRaccoon account, keep your password secret. You are responsible for all activities that take place on or through your FoodRaccoon account.

6. Privacy Our privacy policies describe how we handle the information you provide to us when using our services.

7. Your Content in Our Services Some of our services allow you to upload, transmit, store, send, or receive content. You retain ownership of all property rights you hold in such content.

8. Disclaimers Except as expressly stated in these Terms, neither FoodRaccoon nor its third-party providers make any specific promises regarding the services. The total liability of the FoodRaccoon Parties shall not exceed 300 euros.

9. Liability for Our Services FoodRaccoon and the FoodRaccoon Parties shall not be liable for lost profits, revenues, or data, financial losses, or indirect, special damages to the fullest extent permitted by law.

10. Dispute Resolution You and FoodRaccoon agree that all disputes arising from these Terms or the Order Form shall be resolved through neutral, binding, and confidential arbitration.

11. Termination You are free to terminate your use of our services at any time by written notice to us. We reserve the right to interrupt or terminate your access to the services with immediate effect.

12. Amendment of Terms We reserve the right to amend the Terms at any time, but if we do, we will post a notice on our website at https://www.foodraccoon.com/restaurant-terms.

13. About These Terms This agreement is drawn up exclusively in the German language, which is authoritative in all respects. The laws of the Federal Republic of Germany apply to all disputes arising from these Terms or the services.